1. ABOUT US

2. YOUR CONTRACT WITH US

3. HOW TO PLACE AN ORDER

4. DELIVERY & CARRIAGE CHARGES

5. MUTUAL RETURNS ON GOODS

6. WARRANTY

7. LIABILITY

 

1. About us

This website www.versatool.co.uk is owned and operated by
Pinder Versatool, a division of A Class Engineering, Padholme Rd E, Peterborough PE1 5XL

Registered in England 09044384

Mail: info@aclassengineering.co.uk
Tel: +44 (0)1733 552727
If you need to contact us please use the details above.

2. Your contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place an order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. We do not take orders over the telephone.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa or Mastercard.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch date.
3.11 Only voucher codes obtained from Kitchen Door Workshop Website will be honoured. Any vouchers from this website that are over 6 months old can be considered expired and will not be accepted.

4. Delivery & Carriage Charges

4.1 Smaller items. FREE DELIVERY - Order before midday weekdays will be sent via courier to arrive maximum 3-4 working days (Mon-Fri).
4.2 Larger items. FREE DELIVERY - Order before midday weekdays will be sent via courier on a pallet to arrive before a maximum of 7 working days (Mon-Fri).
4.3 Add-on items. These will not occur any additional shipping costs when purchasing with other smaller/larger items.
4.4 Your order may arrive in more than one delivery.
4.5 We can deliver anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland.
4.6 We will deliver the goods to the premises you specify on your order. You must be available to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
4.7 Disposal of packing materials is your responsibility.
4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the warehouse and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

5. Mutual Returns of Goods

5.1 For a mutual return, that is a return without legal claim, of the goods to Pinder Versatool, the buyer needs the prior written consent of Pinder Versatool. The return is according to the specifications of Pinder Versatool.
5.2 Pinder Versatool reserves the right not to take back goods that have been used and not to reimburse them, unless there is an otherwise corresponding written contractual agreement between Pinder Versatool and the purchaser.
5.3 Pinder Versatool is free, after checking already opened goods for completeness, to invoice the purchaser for any components which require replacing.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty. For exempt goods please see point 5.1.
5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see point 5.1 for exemptions.
5.8 We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the goods.
5.9 We will not be held liable for fitters fees or any other professional trades persons fees due to late, damaged or lost deliveries.
5.10 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11. 
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

6. Faulty Goods / Warranty

6.1 Warranty claims shall be time-barred after 12 months of the passage of risk.
6.2 If identifiable defects after a diligent inspection are found, the purchaser shall be obliged to inform Pinder Versatool thereof in writing within 7 working days of receipt of the goods. If the purchaser does not perform the examination of the goods or if the purchaser does not notify Pinder Versatool of a defect identified by him within the deadline set above, the goods are deemed approved. Pinder Versatool is given the opportunity to convince themselves of the reported defects.
6.3 Unrecognisable defects shall be deemed approved unless they are claimed in writing within 10 days of their discovery or recognisability.
6.4 Pinder Versatool will initially provide warranty for defects through subsequent performance, which, at the discretion of Pinder Versatool, consists of rectification or replacement.
6.5 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.6 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.7 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. 
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.8 Within the time-scale laid out in point 6.3, we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
6.9 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.
6.10 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.11 We are unable to guarantee and exact colour match due to the nature of the product.

7. Liability

7.1 In case of intent or gross negligence on part of Pinder Versatool or by our agents or assistants in performance we are liable according to the provisions of applicable law; the same applies in case of breach of fundamental contract obligations. To the extent the breach of contract is unintentionally the liability of Pinder Versatool for damages shall be limited to the typically predictable damage.

7.2 Our liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected.

7.3 Any liability not expressly provided for above shall be disclaimed